1. Introduction

Welcome to ADIL NOSHARVAN MARBLE COMPANY (SMC-PVT) LTD.
  These Terms and Conditions govern the use of our services, purchases, and communications.
  By visiting our store, placing an order, or using our online services, you agree to comply with and be bound by these terms.

If you do not agree to these terms, please refrain from using our services.

2. Scope of Services

Our company provides:

  • Marble products (floor tiles, ceiling tiles, countertops, etc.)
     
  • Plumbing materials and fixtures
     
  • Kitchen and bathroom materials
     
  • Online kitchen furniture design services
     
  • Online house design services
     
  • Installation and after-sales support for certain products
     

3. Eligibility

By using our services, you confirm that:

  • You are 18 years or older, or have legal guardian consent.
     
  • You are entering into an agreement on behalf of yourself or your business.
     
  • The information you provide is accurate and truthful.
     

4. Orders and Payment

  • Placing an Order:
          Orders can be placed in-store, by phone, or via email.
     
  • Advance Payments:
          Custom marble cuts, special designs, and large orders require 50% advance payment.
     
  • Payment Methods Accepted:
     
  • Cash
     
  • Bank transfer
     
  • Mobile wallet (JazzCash, Easypaisa, etc.)
     
  • Payment Confirmation:
          Orders are processed only after payment confirmation.
     
  • Pricing Policy:
          Prices are subject to change without notice due to fluctuations in raw material costs.
     

5. Custom Orders

For custom designs or products:

  • Final specifications must be approved in writing (email or signed document).
     
  • Once production begins, changes or cancellations are not allowed.
     
  • No refunds are provided for completed custom orders unless the product is defective.
     

6. Shipping and Delivery

  • Delivery timelines and costs are outlined in our Shipping Policy.
     
  • We are not liable for delays caused by courier services, natural disasters, strikes, or events beyond our control.
     
  • Customers must inspect goods upon delivery and report issues within 24 hours.
     

7. Returns and Refunds

  • Returns and refunds are governed by our Refund and Return Policy.
     
  • Products must be unused, undamaged, and in original packaging to qualify for a return.
     
  • Certain items, such as custom-cut marble and digital design services, are non-refundable.
     

8. Use of Online Design Services

  • Our online house and kitchen design services are intended for personal use only.
     
  • Designs provided are conceptual and for planning purposes.
     
  • ADIL NOSHARVAN MARBLE COMPANY is not liable for construction errors if the client chooses to implement the design without professional supervision.
     
  • Once a design file is delivered, no refunds will be issued.
     

9. Intellectual Property

  • All images, designs, logos, and content on our website or provided during service remain the intellectual property of ADIL NOSHARVAN MARBLE COMPANY.
     
  • Customers are not permitted to reproduce, resell, or distribute our designs or materials without written consent.
     

10. Limitation of Liability

We are not responsible for:

  • Misuse or incorrect installation of our products.
     
  • Delays caused by third-party shipping companies.
     
  • Structural damage caused by improper use of marble or plumbing products.
     
  • Any indirect, incidental, or consequential damages arising from the use of our services.
     

Our maximum liability shall not exceed the value of the product or service purchased.

11. Warranties

  • Marble is a natural product, and variations in color, veining, and texture are normal.
     
  • We do not guarantee an exact match to samples or photos.
     
  • Plumbing products may carry a manufacturer warranty, which will be shared at the time of purchase.
     
  • Installation services provided by us are guaranteed for 30 days from the date of completion.
     

12. Privacy and Data Protection

Your privacy is important to us.

  • We collect and process personal information in accordance with our Privacy Policy.
     
  • By using our services, you consent to the collection and use of your data for communication, order processing, and marketing (if opted in).
     

13. Cancellations

  • Orders may be canceled within 24 hours of placement for a full refund.
     
  • Once processing or cutting has begun, cancellations will not be accepted.
     
  • Design service cancellations are only allowed before work has started.
     

14. Governing Law

These Terms and Conditions are governed by the laws of Pakistan.
  Any disputes shall be handled in the courts of Naushera, unless otherwise required by law.

15. Changes to Terms

We may revise these Terms and Conditions at any time to reflect updates in our services or applicable laws.
  The latest version will always be available upon request or on our website.

16. Contact Information

For questions or concerns regarding these Terms and Conditions, please contact us:

  • Phone: +92 302 7123036
     
  • Email: malikadil805805@gmail.com
     
  • Address: Nissal Plaza, Near Y Cross, Uchali Road, Naushera