1. Introduction

At ADIL NOSHARVAN MARBLE COMPANY, customer satisfaction is our top priority.
  This Refund and Return Policy explains our guidelines regarding returns, exchanges, and refunds for marble products, plumbing items, and online design services.

By placing an order with us, you agree to the terms outlined below.

2. Eligibility for Returns

We accept returns only under the following conditions:

  • The product was damaged or defective upon delivery.
     
  • You received the wrong item or quantity.
     
  • The product does not match the agreed design or specifications.
     

To be eligible for a return:

  • The item must be unused, uninstalled, and in its original packaging.
     
  • You must provide proof of purchase, such as a receipt or invoice.
     
  • The return request must be made within 7 days of delivery.
     

3. Non-Returnable Items

Certain items cannot be returned, including:

  • Custom-cut marble tiles or products made to order.
     
  • Installed plumbing materials or used fixtures.
     
  • Digital design services such as online house plans or kitchen designs.
     
  • Clearance or discounted items marked as final sale.
     

4. Refund Process

If your return is approved, refunds will be processed as follows:

  • Marble and Plumbing Products:
      Refunds will be issued via bank transfer, mobile wallet, or cash within 7–14 business days after inspection.
     
  • Design Services:
      Since online design services are digital and customized, no refunds are provided once the work has been delivered.
     

5. Exchange Policy

We offer exchanges in the following cases:

  • Wrong size, color, or material delivered.
     
  • Defective or damaged items.
     

If a replacement product is unavailable, we will offer a full refund instead.

6. Return Process

To initiate a return or exchange:

  1. Contact us at +92 302 7123036 or email malikadil805805@gmail.com within 7 days of receiving your order.
     
  2. Provide details including your order number, product description, and reason for the return.
     
  3. Our team will review your request and guide you through the return process.
     
  4. The customer is responsible for return shipping costs, unless the return is due to our error (e.g., defective or wrong item).
     

7. Cancellations

  • Before Delivery:
          Orders may be canceled within 24 hours of placement for a full refund.
     
  • After Delivery:
          Once products have been delivered, they can only be returned or exchanged under the conditions mentioned above.
     

8. Damaged or Defective Items

If your order arrives damaged:

  • Take clear photographs of the packaging and product.
     
  • Report the issue within 24 hours of delivery.
     
  • We will replace the product at no extra cost or issue a full refund.
     

9. Contact Information

For any questions about returns, refunds, or exchanges, please contact:

  • Phone: +92 302 7123036
     
  • Email: malikadil805805@gmail.com
     
  • Address: Nissal Plaza, Near Y Cross, Uchali Road, Naushera
     

10. Policy Updates

We may update this Refund and Return Policy periodically to ensure transparency and compliance with applicable laws.
  The latest version will always be available upon request or on our website.